Terms & Conditions
Last updated: 25 September 2025
Welcome to Hearsmart Hearing Solutions. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. General Use of Website
● The information on this website is provided for general educational purposes only and is not a substitute for professional medical advice.
● You should always seek personalised advice from a qualified health professional regarding your hearing or medical condition.
● We reserve the right to update, modify, or remove website content at any time without notice.
2. Appointments and Services
● Appointments can be booked via our website, by phone, or in person.
● By booking an appointment, you agree to provide accurate personal and health details.
● We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
3. Fees, Payments, and Refunds
● All fees for consultations, hearing aids, and related services will be communicated prior to or at the time of booking.
● Payments must be made as agreed (e.g. upfront, on the day of service, or via approved funding providers such as Medicare, DVA, or WorkSafe).
● Refunds for products (e.g. hearing aids) are subject to Australian Consumer Law and the policies of manufacturers/suppliers.
4. Hearing Aid Trials and Warranties
● Trial periods, warranties, and repair conditions are subject to the terms provided by the relevant manufacturer and/or funding program.
● Patients are responsible for the care and proper use of hearing aids and assistive devices provided.
5. Website Content & Intellectual Property
● All website content (text, graphics, images, logos, documents) is the property of Hearsmart Hearing Solutions unless otherwise stated.
● You may view, download, or print content for personal use only.
● You may not reproduce, distribute, or modify content without our written permission.
6. Limitation of Liability
● While we take reasonable care to ensure information on this website is accurate, we make no warranties or guarantees.
● We are not liable for any loss, damage, or injury arising from reliance on website content or misuse of hearing devices.
● Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.
7. Third-Party Links
● Our website may contain links to external websites. We are not responsible for the content or practices of these third parties.
8. Privacy
Use of our website is also governed by our Privacy Policy, available here.
9. Governing Law
These Terms are governed by the laws of Victoria, Australia (or your state/territory). By using this website, you submit to the jurisdiction of the courts in that state.
10. Contact Us
If you have questions about these Terms, please contact us:
Hearsmart Hearing Solutions
321 Main Street, Lilydale, VIC, 3140
0397353322 / 1300 787792
admin@hearsmart.com.au