At Hearsmart, it is our policy to respect the confidentiality of information and the privacy of individuals and the individual’s right to access personal information we hold. Our privacy policy is bound by the Information Privacy Principles contained in the Privacy Act (Cth). Hearsmart follows the requirements of the Privacy Act 1988 (Cth) and Guidelines for Federal and ACT Government Websites produced by the Office of the Federal Privacy Commissioner.

On 1 November 2010, the Office of the Office of the Federal Privacy Commissioner was integrated with the newly created Office of the Australian Information Commissioner (OAIC) website is and the Privacy Act 1988 (Cth) is available through the OAIC website

When you visit Hearsmart for a hearing test, with your consent, we collect personal information which will be used by us for Quality Hearing Care.

  • Case History for better understanding of your hearing
  • To test your hearing
  • To contact you (phone, email or mail) after your appointment to check whether your needs have been met
  • To organize further appointments as per need

We understand that you are happy for us to retain your information for these purposes

If you have any questions or complaints, please contact us on 9739 3633